What is a major difference between large and small salons or spas?

The distinction between large and small salons or spas often revolves around the scale of operations and the types of services they offer. One of the major differences is that smaller salons can typically provide more personalized service to their clients. This intimate setting allows staff to build closer relationships with their clientele, which can enhance customer satisfaction and loyalty. With fewer clients at a time, smaller salons can focus on delivering tailored experiences that address individual client needs and preferences.

In contrast, larger salons tend to deal with a higher volume of customers and a wider variety of services, which may make it challenging to maintain that same level of personalized attention. While larger salons may need receptionists to manage appointments and customer flow effectively, this does not negate the smaller salons' capacity to offer a more customized service. Therefore, the capacity for personalization is a compelling characteristic that differentiates smaller salons from their larger counterparts.