When working with a client, what should you do if an important call from another client comes in?

The most appropriate course of action in the scenario described is to call them back once free. This approach prioritizes the current client’s time and experience, ensuring they feel valued and acknowledged without distractions. Answering a call during a service can be quite disruptive and may diminish the quality of care being provided to the client who is present. By choosing to return the call later, you maintain professionalism and reassure the current client that they are your primary focus.

This option reflects good business practice by demonstrating respect for both clients’ time and needs. It helps in building trust and rapport with your current client, as they can see that their appointment is being treated seriously.