Which employee typically acts as both a salesperson and customer service representative?

The role of the receptionist in a beauty business is multifaceted and crucial for both sales and customer service. Receptions are often the first point of contact for clients, making their role pivotal in creating a positive first impression. They answer phones, greet clients, schedule appointments, and handle inquiries, all of which require strong customer service skills.

Additionally, receptionists are frequently tasked with selling products and services offered by the salon or spa. They may provide recommendations based on client needs, promote special offers, and engage with customers about retail products available for purchase. This dual role of selling and service ensures that clients feel valued and informed, enhancing the overall client experience.

While the manager, stylist, and owner also contribute to the sales and service aspects of the business, their primary responsibilities may differ. The manager typically focuses on operations, the stylist primarily delivers services, and the owner may be involved in strategic decisions. Thus, the receptionist effectively bridges the gap between sales and customer care in a beauty setting.